Tell us what you need and we will make sure your request reaches the right person.
Check the label on your product for PO or LOT followed by a number. This identifies its production batch; it is not the product number or serial number. Some older batches have no PO or LOT marking.
Enter the 5 or 6 digits printed after PO or LOT on your product.
Look for “PO” on the product label. It is followed by 5 or 6 digits, for example PO XXXXX or PO XXXXXX.
For LOT, enter the number printed after LOT on your product label. Its position can vary between products.
You will receive replies by email. Optionally, you can also select another channel to receive a notification with a link to the ticket when it receives a reply.
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